General Terms of Use for Users
Convenience translation. This English version of the terms of use is provided for convenience only and is not legally binding. Only the German version (Allgemeine Nutzungsbedingungen für Nutzer) is authoritative and governs the contractual relationship. In the event of any discrepancy or conflict between the German version and this English translation, the German version shall prevail.
For CONUS Basic, CONUS Intelligence, web application, iOS app and Android app
Last updated: 3 August 2026, 11:35 p.m. CEST
1. Provider, Scope and Contractual Structure
1.1 The provider of the CONUS Software is CONUS Medical Solutions GmbH, Alte Ziegelei 2 - 4, 51491 Overath, Germany, registered in the commercial register of the Local Court of Cologne, HRB 110987, represented by the Managing Director Vincent Paffrath, hereinafter "CONUS".
1.2 These terms of use apply to every natural person who uses the CONUS Software via a web application, a mobile app or any other user interface provided by CONUS, hereinafter "User".
1.3 The CONUS Software comprises in particular CONUS Basic and CONUS Intelligence. The scope of functions may depend on user role, institution, region, tariff, trial period, device and technical availability.
1.4 Users may use CONUS independently or on the basis of an invitation or activation by a medical institution, an educational institution, a medical device manufacturer or another organization. Supplementary agreements between CONUS and an institution apply in relation to the User only insofar as these terms of use expressly refer to them.
1.5 Deviating terms of the User apply only if CONUS has expressly consented to their validity in text form.
2. Conclusion of Contract, Registration and Eligibility
2.1 The user agreement is concluded as soon as the User completes registration, actively accepts these terms of use and the Medical Use and Safety Notice, and CONUS activates the user account.
2.2 The privacy policy does not become part of the contract. Upon registration, the User merely confirms that it was made available to them for information purposes.
2.3 There is no entitlement to registration, activation or permanent provision.
2.4 The User must provide complete and accurate information and keep it up to date. CONUS may request suitable evidence of identity, professional qualification, training or institutional authorization.
2.5 The User warrants that they are a healthcare professional, are undergoing medical or health-related training or a corresponding course of study, or have been invited by an authorized institution.
2.6 Direct registration is generally permitted from the age of 16. Users under the age of 18 may only conclude paid contracts with the effective consent of their legal guardian. CONUS may request evidence. Institutionally invited minors may use CONUS only within the framework of lawful training or activity and with the required consents.
2.7 User accounts are personal. Shared use, transfer or disclosure of access credentials is prohibited.
2.8 The User must adequately protect access credentials and inform CONUS without undue delay of any suspected unauthorized access.
3. Intended Purpose and Regulatory Delimitation
3.1 CONUS Basic is a digital information, documentation and research platform. The platform serves the structured search, retrieval and presentation of medical, scientific, hospital-internal and product-related information.
3.2 CONUS Intelligence is an AI-supported information and research function. It serves the search for sources as well as the summarization, structuring, translation and presentation of existing information.
3.3 CONUS does not define a medical purpose for the CONUS Software within the meaning of Article 2 number 1 of Regulation (EU) 2017/745. CONUS is not placed on the market as a medical device.
3.4 In particular, CONUS is not intended to diagnose, prevent, monitor, predict, prognose, treat or alleviate diseases or injuries. CONUS is not intended to make, propose or control patient-specific decisions on diagnosis, therapy, dosage, indication, contraindication or product selection.
3.5 Use outside this intended purpose is not permitted and takes place outside the use envisaged by CONUS.
3.6 CONUS is not intended for emergencies or time-critical situations.
4. Scope of Services, Roles and Technical Design
4.1 CONUS may provide different roles, in particular standard user roles, hospital administrator roles, manufacturer administrator roles and roles for sales representatives.
4.2 Institutional administrators can invite users, manage master data and roles and view invitation and activation status. In the regular product they do not receive access to personal search queries, AI histories, prompts, responses, accessed content, personal notes, personal documents or individual usage duration.
4.3 CONUS decides on the structure, form of presentation, search logic, technical processing, function designations, models, source integration and further development of the software.
4.4 There is an entitlement to specific functions, content, sources, models, manufacturers, products, sorting, device support or interfaces only if CONUS has expressly promised this for a paid tariff.
4.5 CONUS may introduce or adjust usage limits, fair use rules, prioritizations, technical protection limits and tariff-dependent functions insofar as this is necessary for operation, security, cost control, product development or an appropriate distribution of system resources.
5. Free Services, Trial Periods and Paid Subscriptions
5.1 CONUS may offer free services, trial periods, time-limited activations and paid subscriptions. Decisive are the service description, remuneration, term and billing period displayed during the ordering process.
5.2 Free services may be changed, restricted or discontinued at any time. Where possible, CONUS will inform Users before a material permanent restriction.
5.3 Paid subscriptions may be offered on a monthly or annual basis. Billing takes place in advance unless stated otherwise during the ordering process.
5.4 For consumers, an agreed initial contract term is extended for an indefinite period after its expiry, unless the ordering process provides for something more consumer-friendly. The extended contract may be terminated at any time with a notice period of no more than one month.
5.5 A trial period may automatically convert into a paid subscription after it expires if this was clearly indicated before the start of the trial period, the User expressly consented and a payment method was provided.
5.6 Purchases concluded via the Apple App Store or Google Play are additionally administered in accordance with the payment, billing and cancellation rules displayed there. Mandatory statutory rights remain unaffected.
5.7 CONUS may change prices for future billing periods. CONUS will inform Users in good time. The User may terminate before the change takes effect. A price change does not apply retroactively.
5.8 Discounts, referrals, vouchers, promotional prices and free quotas do not establish any entitlement to permanent continuation.
5.9 Usage quotas apply only to the respective billing period unless the offer provides for a carry-over.
6. Statutory Rights Regarding Digital Products and Changes
6.1 In relation to consumers, the mandatory statutory provisions on digital products apply, in particular Sections 327 et seq. of the German Civil Code (BGB).
6.2 CONUS provides the legally required updates, including security updates.
6.3 CONUS may change functions, user interfaces, technical components, models, sources, limits and processes beyond the extent necessary to maintain conformity with the contract if there is a valid reason.
6.4 Valid reasons are in particular technical further development, security requirements, abuse prevention, changes in laws or administrative practice, changes by external providers, cost or capacity developments, the introduction of new functions, the replacement of outdated functions and adaptation to changed user needs.
6.5 Changes do not cause consumers any additional costs. CONUS provides clear and comprehensible information. In the event of a more than insignificant impairment, CONUS will provide information within a reasonable period on a durable medium and refer to statutory termination rights.
7. Right of Use in the CONUS Software
7.1 CONUS grants the User, for the duration of the user agreement, a simple, non-exclusive, non-transferable and non-sublicensable right to use the activated functions as intended.
7.2 Prohibited are in particular automated extraction, scraping, reverse engineering, circumvention of technical protection measures, building competing databases, use for the development or training of competing systems as well as the disclosure of substantial data holdings.
7.3 Acts that are mandatorily permitted by law remain unaffected.
8. User Content and Rights of CONUS
8.1 Depending on the scope of functions, Users may enter or upload prompts, search queries, notes, feedback, projects, documents and other content, hereinafter "User Content".
8.2 The User remains the holder of their rights in User Content.
8.3 For the duration of the provision and for necessary technical run-on periods, the User grants CONUS a simple, geographically unrestricted, royalty-free right, sublicensable to engaged service providers, to store, reproduce, transmit, technically process, format, convert, structure, tag, index, translate, summarize and analyze User Content and to use it for search, retrieval, embeddings, caching, support, security review, error analysis, quality control and provision of the CONUS functions.
8.4 CONUS may use User Content and interactions in an access-restricted, wherever possible pseudonymized form for evaluation, troubleshooting, security and improvement of the respective CONUS functions.
8.5 CONUS does not use User Content to train general proprietary or external AI models unless the User has separately consented or an express individual agreement exists.
8.6 CONUS may use feedback, improvement suggestions and error reports without time limit and free of charge for the development, operation and marketing of the CONUS Software, provided they do not contain confidential information or personal content.
8.7 The User warrants that they hold all necessary rights and authorizations for the use and transmission of the User Content.
8.8 After content is deleted, the right of use ends, unless further storage is required for backup copies, statutory obligations, security purposes or legal defense.
9. Anonymized and Aggregated Data
9.1 CONUS may generate anonymized and sufficiently aggregated statistics, key figures, patterns and insights from lawfully processed data.
9.2 CONUS may use this data without time limit for product development, quality assurance, statistics, benchmarking, research, market analysis, sales planning, commercial evaluations, investor communication and publication of general insights.
9.3 CONUS will not carry out any re-identification and will not provide data in a form that allows conclusions to be drawn about individual users or individual medical institutions.
10. CONUS Intelligence and AI-Supported Functions
10.1 CONUS Intelligence uses external AI models, document analysis, reranking, retrieval, embeddings, machine translation and further automated procedures.
10.2 The User is clearly informed before and during use that they are interacting with an AI system. AI-generated responses are marked as such.
10.3 AI outputs may be incorrect, incomplete, misleading, outdated or not fully supported by the cited sources. Source references and quotations must be verified against the original.
10.4 CONUS Intelligence may not be used for patient-specific diagnosis, therapy, dosage, indication, contraindication assessment, product selection or any other individual medical decision.
10.5 Before any professional use, the User must verify all outputs against current original sources, approved SOPs, applicable instructions for use, product information and guidelines.
10.6 CONUS may offer a history and memory function. The User is responsible for reviewing stored content and deleting content that is incorrect or no longer needed.
10.7 Technical filters may attempt to detect, anonymize, block or delete impermissible or sensitive input. Complete detection is not guaranteed.
11. Prohibition of Patient Data and Personal Health Data
11.1 The CONUS Software is not intended for the processing of patient data, case numbers, image data, findings, health data or other information relating to an identified or identifiable treated person.
11.2 In particular, the User may not enter or upload names, dates of birth, contact details, patient or case numbers, specific disease histories, image files, findings or other patient-related information.
11.3 The User is responsible for fully anonymizing content before entering it. Pseudonymization is not sufficient if attribution remains possible with additional information.
11.4 CONUS may block, anonymize or delete obviously impermissible content, whether automatically or manually, and take the measures required to investigate a data protection or security incident.
12. Institutional Content
12.1 Hospital-internal SOPs, contact persons, organizational information and other institutional content may only be uploaded or used by persons authorized to do so.
12.2 The User may use institutional content exclusively for the respective activated institution and within the scope of their professional authorization.
12.3 The respective institution is responsible for the professional approval, currency, versioning, authorization and lawfulness of its content.
12.4 Technically privileged CONUS employees may only access content insofar as this is necessary for operation, security, maintenance, support, troubleshooting or statutory obligations. Access is restricted and logged in accordance with the internal role and authorization concepts.
13. Third-Party Content and Manufacturer Information
13.1 CONUS may contain content from medical institutions, medical device manufacturers, professional societies, scientific publishers and other third parties.
13.2 Professional responsibility for documents expressly identifiable as third-party content generally lies with the respective publisher.
13.3 Manufacturer information does not replace the applicable instructions for use, any mandatory training, approved hospital SOPs or independent professional review.
13.4 The presentation of a product is not a medical recommendation, procurement recommendation or confirmation of its suitability for a specific patient.
13.5 Paid business relationships with manufacturers do not entitle them to access individual user, hospital, search or competitor product data and do not establish any entitlement to preferential sorting of individual products.
14. User Obligations and Impermissible Use
14.1 The User may use CONUS only lawfully, professionally and in accordance with their authorization.
- Impermissible is content that is unlawful, misleading, hazardous to security or infringing on third-party rights.
- Impermissible is the entry of patient data and data for whose processing there is no sufficient authorization.
- Impermissible is the circumvention of usage limits, security filters, roles, access restrictions or technical protection measures.
- Impermissible are automated bulk queries, overload attempts, malware and unauthorized security testing.
- Impermissible is use for the creation, validation or marketing of patient-specific diagnostic or therapeutic recommendations.
- Impermissible is the disclosure of confidential hospital or manufacturer content outside the intended group of users.
14.2 CONUS may review detected or reported content, restrict its visibility, remove content and block user accounts.
15. Notifications, Newsletters and Manufacturer Communication
15.1 CONUS may send contract-related, security-related and technically necessary notifications. These include account security, contract changes, system failures, critical security information and specific product-related recall or safety notices.
15.2 Advertising, newsletters, general product news, events and commercial push messages are sent only on a sufficient legal basis, in particular after prior consent.
15.3 Manufacturers do not receive the User's contact details on the basis of consent alone. Direct contact by a manufacturer takes place only if the User separately initiates or expressly permits this.
16. Availability, Maintenance and Security
16.1 CONUS provides the software within the scope of technical and operational possibilities.
16.2 No specific availability, response time, recovery time or freedom from errors is promised to Users unless a paid offer provides otherwise.
16.3 Maintenance, security measures, capacity limits, disruptions at external providers and force majeure may temporarily restrict use.
16.4 The User is responsible for suitable devices, current operating systems, a secure internet connection and appropriate backup of their own content.
17. Blocking, Termination and Account Deletion
17.1 The User may terminate a free user account at any time via the function provided or by message to CONUS.
17.2 Paid web subscriptions may be terminated via the cancellation function provided in the user account and on the website. Insofar as legally required, CONUS provides a cancellation button.
17.3 CONUS may terminate free accounts with reasonable notice. Immediate blocking or termination is permitted in the event of security risks, legal violations, abuse, false eligibility information, payment default or significant endangerment of other users.
17.4 Access ceases upon termination of the contract. User Content is deleted or anonymized in accordance with the privacy policy.
17.5 The termination of an institutional assignment does not necessarily terminate the personal user account. CONUS may offer continuation as an individual account insofar as no institutional content or rights continue to exist.
18. Warranty
18.1 For consumers, the mandatory statutory warranty rights apply.
18.2 Towards entrepreneurs, CONUS is provided in its respective available condition, subject to expressly agreed characteristics.
18.3 Insignificant deviations, temporary disruptions and changes due to technical further development do not constitute a defect towards entrepreneurs.
18.4 CONUS does not warrant that the software is suitable for a purpose not expressly agreed or that it works with every hardware, software, network connection or third-party platform.
19. Liability
19.1 CONUS is liable without limitation in cases of intent and gross negligence, for damages arising from injury to life, body or health, in the event of fraudulent concealment of a defect, for assumed guarantees and under mandatory statutory liability provisions.
19.2 In cases of simple negligence, CONUS is liable only for the breach of an essential contractual obligation. In this case, liability is limited to the foreseeable damage typical for the contract.
19.3 To the extent permitted by law, CONUS is not liable for professional decisions made by a User on the basis of content that was unverified or used contrary to these terms.
19.4 This applies in particular to patient-specific decisions, use in emergencies, the entry of patient data and disregard of applicable instructions for use, product information or hospital standards.
19.5 CONUS is not liable for third-party content insofar as CONUS has not adopted it as its own content and no statutory responsibility exists.
19.6 In cases of simple negligence, liability for data loss is limited to the restoration effort that would have been necessary with proper and regular data backup.
19.7 The limitations of liability also apply for the benefit of the officers, employees and vicarious agents of CONUS.
20. Indemnification for Professional and Commercial Use
20.1 Insofar as the User acts in the exercise of a self-employed professional or commercial activity, they indemnify CONUS against third-party claims based on culpable unlawful use, unauthorized transmission of content, infringement of third-party rights or entry of impermissible patient or health data.
20.2 The indemnification covers reasonable costs of legal defense. CONUS informs the User of asserted claims and enables appropriate participation.
21. Data Protection
21.1 Information on the processing of personal data is contained in the current CONUS privacy policy.
21.2 Insofar as the User acts on the basis of an institutional invitation, the institution may be responsible under data protection law for individual institutional processing operations.
22. Changes to These Terms of Use
22.1 CONUS may adapt these terms of use if this is necessary due to changed laws, case law, administrative practice, technical developments, security requirements, new functions or changes to the business model.
22.2 Material changes are communicated with reasonable notice.
22.3 Insofar as express consent is required, CONUS will obtain it. CONUS may make continued use conditional on consent to the updated version.
22.4 Changes do not apply retroactively.
23. Choice of Law, Place of Jurisdiction and Consumer Dispute Resolution
23.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.
23.2 If the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the registered office of CONUS.
23.3 CONUS is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless CONUS declares otherwise in an individual case.
24. Final Provisions
24.1 Individual agreements take precedence.
24.2 Should any provision be or become invalid, the remaining provisions remain effective. The statutory provision replaces the invalid provision.
24.3 The contract language is German. Translations serve comprehensibility. In the event of discrepancies, the German version prevails insofar as this is legally permissible.
Integrated Withdrawal Instructions for Paid Web Subscriptions
These withdrawal instructions apply to consumers who conclude a paid subscription directly via the CONUS website. For purchases via the Apple App Store or Google Play, the information and processes provided there apply in addition.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us, CONUS Medical Solutions GmbH, Alte Ziegelei 2 - 4, 51491 Overath, Germany, e-mail: info@conus-med.com, by means of a clear statement, for example by e-mail, of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments we have received from you without undue delay and no later than fourteen days from the day on which we received the notification of withdrawal. For this refund we will use the same means of payment that was used for the original transaction, unless expressly agreed otherwise.
If you expressly requested that provision begin before the end of the withdrawal period, compensation for the value of the service rendered up to withdrawal may be owed to the extent permitted by law.
Model Withdrawal Form
To CONUS Medical Solutions GmbH, Alte Ziegelei 2 - 4, 51491 Overath, Germany, e-mail: info@conus-med.com
I hereby withdraw from the contract concluded by me for the provision of the following CONUS subscription:
Ordered on:
Name:
Address:
E-mail address of the CONUS account:
Date:
Signature, only for notification on paper: